Refund and Returns Policy

At Apna Bazar, we strive to provide you with quality products and a satisfying shopping experience. We understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines the guidelines and procedures for returning items and seeking refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns and Refunds: a. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within [number of days] days of delivery. We may require supporting evidence, such as photographs, to assess the condition of the item. b. Incorrect Items: If you receive an item that is different from what you ordered, please contact our customer support within [number of days] days of delivery. c. Non-Food Items: For non-food items (e.g., household goods, personal care products), we accept returns if the item is unused, in its original packaging, and in a resalable condition.

2. Return Process: a. To initiate a return, please contact our customer support and provide the necessary details, such as your order number, item(s) to be returned, and the reason for the return. b. Our customer support team will guide you through the return process and provide you with a Return Authorization, if applicable. c. Please package the item securely and include all original packaging, labels, and accessories. d. You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective item. e. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

3. Refund Process: a. Once we receive and inspect the returned item(s), we will process your refund. Please note that it may take [number of days] for the refund to be reflected in your original payment method. b. Refunds will be issued in the same currency and through the same payment method used for the original purchase. c. If the refund is due to our error or a defective item, we will also reimburse you for the return shipping costs.

4. Non-Returnable Items: a. Due to hygiene and safety reasons, certain items are non-returnable. These may include perishable food items, intimate apparel, and personal care products. We do not accept returns for these items unless they are damaged or defective.

5. Exchanges: a. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund for the original item and place a new order for the desired item.

6. Changes to the Refund and Returns Policy: a. We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on Apna Bazar. We encourage you to review this policy periodically for any updates.

If you have any questions or need assistance with the return or refund process, please contact our customer support. We are here to help you resolve any concerns and ensure your satisfaction with Apna Bazar.